Shop 59, Mid Valley Shopping Centre, Morwell, VIC. 3840
Phone: (03) 5134 3888

Patient Information

Our Doctors bulk bill all Medicare enrolled patients. Non-Medicare items are privately charged and payment is expected on the day.

Non-Medicare card holders will be charged a fee according to the list available at the front desk.

Cash, cheque and EFTPOS (including credit card) will be accepted.

Please ensure you bring your Medicare card, Health Care Card or Pension Card to your appointment.

New patients are welcome at our Clinic.

All new patients are required to complete our “New Patient Form”. If you are new to our clinic please allow 15min before your appointment time to arrive and fill in the Patient Registration Form and present it to our reception staff.

Please ensure you bring your Medicare card, Health Care Card or Pension Card to your appointment.

Consultations at the Mid Valley Family Medicine are by appointment. A standard appointment is 10 to 15 minutes. Every effort is made to provide an appointment with the Doctor of your choice; however, for urgent matters this may not be possible. We try to keep as closely as possible to the appointed times, however if we are unable to do this, staff will inform you of any expected delays.

If you feel you need to see the Doctor for a complex medical issue, or have more than one problem, please inform reception when booking your appointment so that a longer appointment can be made.

Please ensure your telephone number and address is correct and up to date.

If you fail to attend your appointment, please be aware that a non-attendance fee may be charged

We try to keep waiting times as short as possible; it will not always be possible for you to be seen at exactly the appointed time. We ask you to be tolerant if this occurs. Our reception staffs are able to advise of expected waiting times upon arrival.

We operate a computer based medical record system. Should any of your personal details change (Address, Phone number, Medicare Number etc.), please inform our reception staff to have your records amended.

If an interpreter is required, the Translating and Interpreting Service (TIS National) can be contacted on 131 450.

Hearing impaired patients can contact Mid Valley Family Medicine
Option 1: TTY – 1800 555 630
Option 2: Use National Relay Services (NRS) via website or instant messaging services (Skype and MSN) to enter (03) 5134 3888 to make a call.

An appointment is usually required for a repeat prescription. However prescriptions for some medicines taken regularly may be obtained from your doctor but each request will be considered on an individual basis.

Agreement to issue a repeat prescription without consultation will not automatically mean this will be repeated at the next request. Requests can be made by phone, letter or calling at the surgery with twenty-four hours’ notice.

There will be a cost for a prescription without seeing the doctor.

 

Please make a further appointment with your doctor to obtain the results of any tests.

The doctor or pathology nurse will inform you of how long it will take for these results to be received by the clinic, so that a convenient appointment time can be made.
To maintain confidentiality, results will not be given over the phone except in special circumstances.

Our practice is committed to preventative health care. We may send you a reminder notice from time to time offering preventative health services appropriate to your care. If you do not wish to be part of this system please let us know.

Located externally to the Shopping Centre & just a short walk from the bus stop. Continue past the entrance of the Shopping Centre where the clinic is located immediately to the left.

Parking is readily directly opposite the front of Mid Valley Family Medicine in the shopping centre car park.

Latrobe Valley Bus services stops a short walk from our clinic.

Patients are encouraged to visit the clinic to enable the doctor to deliver optimal care with full access to practice facilities and equipment. Regular patients who are unable to attend the practice will be referred to their usual Doctor who will assess the request on its merits and make appropriate arrangements.

In the event of an emergency, please call 000 for an ambulance.

To contact a doctor if you have an urgent matter, please ring (03) 5134 3888.

Emergency –000
Call 000 for a serious or life threatening emergency

The closest emergency department is the:
Latrobe Regional Hospital
Princes Highway
Traralgon West, VIC, 3844
Phone: 03 5173 8222

We follow the requirements of the Commonwealth Privacy Act 1988, and subsequent Amendments of 2001 and 2012, the Victorian Health Records Act 2001 and adhere to the Australian Privacy Principles (APP) which came into effect in 2014. A copy of our Privacy Policy is available at the clinic.

If you have a problem or suggestion we would like to hear about it. Please feel free to talk to your doctor or any of our staff.

We take your concerns, suggestions and complaints seriously. However, if you feel we have not handled your complaint in appropriate manner and wish someone to mediate on your behalf you can contact:

Health Complaints Commissioner
Level 26
570 Bourke Street
Melbourne, 3000
Victoria, Australia

Phone: 1300 582 113